A Computer Systems Maintenance and Monitoring Solution

Remote Responder^SM Looks After Your Systems, So You Can Look After Your Business

To ensure maximum uptime, you have to proactively monitor your systems around the clock to detect anomalies that could indicate an imminent problem. You have to do timely upgrades, anticipate potential failures, perform sundry proactive and reactive maintenance duties, and audit the environment to ensure policy and best practices are continually employed. Even the most perfectly architected, most robust system can fall victim to a bug, a sudden load spike, an unauthorized intrusion, or some random manifestation of Murphy's Law. Every system needs its administrator to stay abreast of developments (since "change is normal").

Not every organization has the luxury of abundant IT (Information Technology) staff they can dedicate to these tasks. And those that do often prefer to have their IT professionals doing more productive work. That's why we developed Remote ResponderSM — an automated, comprehensive monitoring and systems administration service that can save you money, increase your efficiency, and most important, keep your systems humming along.

Remote ResponderSM Product Description.

Download our article on Leveraging Linux and Managed Services To Lock Out Cyber Criminals and Keep Your Systems Humming,

Remote Responder^SM Features

Systems Maintenance

The Remote Responder^SM service typically includes frequent telephone consultations to support your business objectives. A complete audit of systems and services is necessary to determine the maintenance program that will best meet your system's needs. The Remote Responder^SM service includes:

• Monitor system log files for anomalies
• Monitor available disk space
• Monitor system e-mail for problems
• Investigation of system anomalies
• Routine maintenance, auditing and tweaking of your system(s)
• System upgrades
• Implementing an Intrusion Detection System
• Implementing a host-based firewall
• Reviewing and acting upon relevant security bulletins
• Performing all required security-related upgrades and configurations as soon as vendors release tested and proven fixes
• Performing security scans and audits
• Check system performance parameters (load average, resource usage, etc.)
• Access to LinuxForce staff for phone consultation
• Research to identify hardware, software or services that may be required
• General auditing and analysis of systems
• rsync backups to other machines
• Disaster Recovery Services
• Systems automation
• Reports, white papers, and documentation services
• General computer consulting and professional services
• Reports on system performance and service statistics (e.g., web service stats)
• Monthly report on maintenance activities
• Annual maintenance agreements are available at fixed monthly rates.

Remote Systems Monitoring

Our monitoring software provides statistical checkpoints on the performance of your network, systems and web applications. We maintain two Service Monitoring Systems at two separate regional ISP facilities to monitor client systems from two Internet perspectives. Among our Remote Systems Monitoring services are:

• Remote service level monitoring (continuous testing)
• An alert service to notify key personnel of service failures
• E-mail and/or pager alerts for service outages
• Network Availability and Performance testing
• Response Time Monitoring (especially for web sites)
• Services Availability (WWW, SMTP, ssh, ftp, etc.)
• Check that all operating TCP services are running and that all closed TCP services are closed
• Web-based and e-mail reports

For more information, download Remote Responder^SM detailed description and read our Remote Responder^SM case study.